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TERMS & CONDITIONS

PURCHASES
  1. Product Quality
  2. You agree that you shall have no claims against the Editor/Owner (Cravatex Brands Limited, ‘CBL’) of the Site regarding the quality of any products purchased by you from the Purchaser so long as the product in question is an accurate depiction of the image selected by you, on the medium selected by you.

  3. Delivery of Order
  4. Dispatch of the products will be done as per your date conformation on your Proforma Invoice from the date of the receipt of full payment. We are not responsible for any delay in delivery of the consignment due to any factor beyond our control. The products will be dispatched to the address mentioned in the order form. In case the products are to be dispatched to any other address, the same should be specified in the order form.

  5. Payment
  6. No order shall be considered confirmed until such confirmation is communicated to you in writing by the Editor/Owner of the Site. You agree to render payment for any goods or services purchased from the Editor/Owner of the Website (www.prolinefitness.in) in accordance with the terms hereof.

By placing an order on this site you are entering into a purchase transaction with CBL. Your invoice and associated narration on other related documents such as credit card or debit card statements will reflect CBL. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or credit card company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

Payment Options

The following modes of payments are available

  1. Domestic and international credit cards issued by banks and institutions that are part of the Visa &Mastercard Network
  2. Visa Debit cards
  3. Netbanking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code that usually appears on the front of the card.

All prices on this website are in Indian Rupees. For international cards used on the website, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

REGISTRATION

The Website (www.prolinefitness.in)may require you to register as a User by creating an Account. You agree to provide the Editor/Owner of the Website (www.prolinefitness.in)with accurate, complete registration information. Each Account is for your personal use only and shall not be created on behalf of any other person or entity. You agree that any Account registered by you shall not involve (a) any person other than you making use of such Account; or (b) access through a single Account being made available to multiple users on a network. You hereby agree that you shall be liable for any failure to prevent such unauthorized use of your Account. Editor/Owner of the Website (www.prolinefitness.in)may suspend any account suspected of unauthorized use at any time

Creating multiple Accounts for a single User with the purpose of abusing Editor/Owner of the Website (www.prolinefitness.in)’s special offers is strictly prohibited and considered the abuse of the Website (www.prolinefitness.in). You agree that you will not take part in the abuse of Editor/Owner of the Website (www.prolinefitness.in)’s Special Offers through the creation of multiple accounts. Editor/Owner of the Website (www.prolinefitness.in)may suspend, and not reinstate, any and all accounts belonging to a User suspected of such abuse.

ERRORS, CORRECTIONS, AND CHANGES

The Editor/Owner of the Website (www.prolinefitness.in)does not represent or warrant that the Website (www.prolinefitness.in)will be error-free, free of viruses or other harmful components, or that defects will be corrected. The Editor/Owner of the Website (www.prolinefitness.in)does not represent or warrant that the information available on or through the Website (www.prolinefitness.in)will be correct, accurate, timely or otherwise reliable. The Editor/Owner of the Website (www.prolinefitness.in)reserves the absolute right to make changes to the features, functionality or Content and Materials of the Website (www.prolinefitness.in)at any time. The Editor/Owner of the Website (www. prolinefitness.in) reserves the absolute right, in its sole discretion, to edit or delete any documents, information or other Content and Materials appearing on the Website (www.prolinefitness.in)and you agree that you shall have no recourse to the Editor/Owner of the Website (www.prolinefitness.in)as regards any such editing or deletion.

UNLAWFUL ACTIVITY

Notwithstanding the terms of the Privacy Policy, the Editor/Owner of the Website (www.prolinefitness.in) reserves the right to investigate complaints or reported violations of this Agreement and to take any action the Editor/Owner of the Website (www.prolinefitness.in) deems appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your Account profile, email addresses, usage history, posted materials, IP addresses and traffic information.

DISCLAIMER

THE CONTENT AND MATERIAL FROM OR THROUGH THE WEBSITE (www.prolinefitness.in) ARE PROVIDED "AS-IS," "AS AVAILABLE," WITH "ALL FAULTS", AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FREEDOM FROM ERROR, AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. THE EDITOR/OWNER OF THE WEBSITE (www.prolinefitness.in) AND ITS AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, EXCEPT AS PROVIDED IN SECTION 19(b). IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, THE EDITOR/OWNER OF THE WEBSITE (www.prolinefitness.in) AND ITS AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN THE EDITOR/OWNER OF THE WEBSITE (www.prolinefitness.in) AND YOU. THIS WEBSITE (www.prolinefitness.in) AND THE PRODUCTS, SERVICES, DOCUMENTS, CONTENT, AND MATERIALS AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE WEBSITE (www.prolinefitness.in) OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

Out of Stock situations

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case this in not available for any reason, we will contact you within 3 business days and give you the option to modify, change or delay the order based on your convenience.

CANCELLATION POLICY

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and issue in store credit note. A request for cancellation of order shall be valid if given before the processing of the order by us. We will not be able to cancel orders that have already been processed. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. In the event of cancellation of order by the customer we shall not refund the voucher, if any used against such order.

In case of any non-processing of orders due to any technical reason from our side, the order shall be cancelled and if the amount is debited from your account, in store credit shall be issued. However, if there is any default/error from your side (eg. Incorrect information) for such non-processing of payment, we shall not be liable for issuing the in-store credit note.

Cancellation of Fraudulent Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, CBLreserves the right to cancel all past, pending and future orders without any liability. CBL also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, in store credit shall be given for the said amount . Any promotional voucher used for the cancelled orders may not be refunded.

REFUND POLICY
  1. No cash refund shall not be given in any case, including but not limited to the following:
    1. Return of Products in case of defective products/products not as per the original order.
    2. Non-processing of order due to technical errors.
    3. Cancellation of order.
  2. Refund will be at the sole discretion of CBL
  3. In-store credit shall be given to the Customer in abovementioned cases.
  4. In store credit means an amount shall be credited to the account of Customer(excluding taxes and shipping charges), and the same shall be used by the Customer for making their next online purchase on the website.
  5. If the Customer does not have an account on the website, the same shall be created for getting the in store credit.